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Legal Terms

General Conditions of Use

Welcome to our Website LILLASHOP.COM. Access to and use of LILLASHOP.COM are regulated by these Terms of Use. Access to and use of this Website imply the reading, knowledge and acceptance of these General Conditions of Use as well as of the Privacy Policy section and their mandatory nature.

This Website is managed and maintained by Lilla S.p.a. registered in the Register of Company of Brescia, Fiscal Code and Vat no. 04632750966, share capital Euro 8.000.000,00 fully paid-in. The headquarters of Lilla S.p.a. is in Via San Rocco, 71-73 – Molinetto di Mazzano – Brescia – Italy.

If the services within the Website are provided by companies of the Lilla S.p.a. group, Lilla refers to the respective company that is part of the group and the General Conditions of Use will govern the relationships between the user and such company.

Please note that the services you can use in our Website as well as any new use of them with respect to their current use, such as the launch of new services by Lilla S.p.a, will be subject to the General Conditions of Use.The user acknowledges that Lilla S.p.a. assumes no responsibility for the availability and use of the services.

Please note that you can always contact Lilla S.p.a. using the e-mail address that you can find in the “CONTACT US” section. For any other legal information, please consult the Privacy Policy section of

Lilla S.p.a. reserves the right, at its sole discretion, to modify or simply update, in whole or in part, these General Conditions of Use and the documents referred to in them.

The changes and updates to the General Conditions of Use will be notify to users on the Home Page of Lilla S.p.a. as soon as they have been adopted, and will be effective as soon as they have been published on the Website in this section. Please consult these Terms of Use regularly in order to check the publication of the most recent and updated General Conditions of Use of Lilla S.p.a. Please note that the General Conditions of Use are subject to the regulation sets out in the Legislative Decree No. 206 ("Consumer Code") of 6th September 2005, and, in particular, to the provisions of Section II of the Consumer Code with regard to distance contracts. If you do not agree, in whole or in part,with the General condition of Use of LILLASHOP.COM, please stop using the Website.


No personal data is required to users when they access Website. If you want to browse the site LILLASHOP.COM and use the services of the site that require the insertion of personal data, please read carefully the Privacy Policy that is applied in the event that the user enters our LILLASHOP.COM Website and uses the related services. The Privacy Policy helps you understand how LILLASHOP.COM collects and uses personal data and for what purpose.

Access to and use of LILLASHOP.COM, including the visualization of web pages and the communication with LILLASHOP.COM, are carried out by our users exclusively for their personal use which is unrelated to any commercial, entrepreneurial and professional activity.

Please remember that you are the one and only responsible for the use of LILLASHOP.COM and its content. LILLASHOP.COM, in fact, cannot be held responsible for any use of the Website and its contents that does not comply with the laws in force.

In particular, you are the one and only responsible for the communication of incorrect, fake or third-party information and data, without these parties expressed their consent, as well as for the incorrect use of such information and data. The contents of the website may have inaccuracies or typographical errors.

LILLASHOP.COM may not, in any case nor for any reason, be held responsible for potential inaccuracies 

and errors, nor damage caused or derived from user beliefs based on the information obtained from the Website or transmitted through it. The user shall be exclusively responsible for the evaluation of the information and content available via the Website. The Website and all the information and contents contained in it may be modified at any time and from time to time and without notice. 

Since any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk, you are solely responsible for any damage to your computer system or loss of data that results from the download of such material and the responsablity cannot be attributed to LILLASHOP.COM Website. 

LILLASHOP.COM could not be held responsible for any damage deriving from a possible malfunction of the Website

and/or for any damage caused by virus, corrupted files, errors, omissions, interruptions of the service, deletions of contents, network problems, providers or telephone and/or computer links, unauthorized access, failure and/or malfunctions of a user's electronic equipment, etc.   

The user is responsible for the safe and proper use of personal information, including credentials that permit access to restricted services, and for any harmful consequence or prejudice that would result against LILLASHOP.COM or a third party as a result of incorrect use, loss, theft of such information.


LILLASHOP.COM has taken every possible precaution to avoid the publication of contents on the Website that describe or represent scenes or situations of physical or psychological violence or anything that, according to the sensitivity of the users, may be considered harmful to civil convictions, human rights and dignity, in all its forms and expressions. In any case, LILLASHOP.COM does not guarantee that the contents of the Website are appropriate or lawful in other Countries, outside Italy. However, if such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this Website and if you decide to access it, we advise you that your decision regarding how to use the services provided by LILLASHOP.COM will be your exclusive and personal responsibility. Furthermore, LILLASHOP.COM cannot guarantee its users that the Website will operate continuosly, without interruptions and without errors or malfunctions caused by the Internet connection. Please

contact your Internet services provider or check that each Internet connection device and access to web contents is correctly activated, including your Internet browser. 

Although LILLASHOP.COM will attempt to do everything possible to ensure continuous access to the Website, continuous Internet changes and its contents may prevent LILLASHOP.COM from operating without disruptions, interruptions, or irregularities due to the need to update the Website. Lilla S.p.a. has adopted appropriate technical and organizational measures to safeguard the security of its 

services on LILLASHOP.COM, the integrity of data regarding traffic and electronic communication in regards to

unauthorised forms of use or knowledge as well as to avoid the risk of leaking, destruction and loss of data and information, both private and public, relating to their users, present on LILLASHOP.COM Website or rather of unauthorised or unlawful access, or of the data and information itself.


LILLASHOP.COM declines every responsibility regarding the possibility that, due to a particular configuration of a user’s computer or to a malfunction of the device, the colors of the products seen on the Website could appear slightly different from the original ones.


All the pages of this Website are protected by copyright.

In particular, according to the law 633/1941 (Italian Copyright Law), the contents of this website are protected against duplication, translation, insertion or transformation into other media, including insertion or processing by electronic means.

The reproduction and economic exploitation of all contents, or part of them, of this Website are permitted only after the written consent of the entitled people. Both the content and the structure of the Website are protected by copyright.

In particular, the duplication of information or data, the use of texts or part of them or images contained in the Website

(except for photos for printed use) is only allowed with prior written consent of the entitled person. The illustrations, according to the art. 1 of the law 633/1941 - and subsequent changes and additions - are protected by copyright, too. The right to publish and reproduce these images is owned by the person entitled to do so.  

The copyright on the images remains in force even for those added to an archive automatically or manually. Nothing contained in this Website is valid as a concession to third parties of the industrial and intellectual property rights mentioned in this section. We reserve the right to exercise all intellectual property rights of this Website. 

The names of products published on this Website or of the mentioned companies, even if they are not indicated with the brand’s identifying trademark symbol, are trademarks under the control of third parties and they are protected by the trademark law (Law no. 30/2005 et seq.) and unfair competition laws.

Any use of these trademarks is expressly forbidden without the prior written consent of the relative owner and, in particular, it is forbidden to use them with the aim of creating confusion among consumers regarding the origin of the products or for purposes of sponsorship, as well as in any way that could degrade and discredit the owner of the trademark. All rights that are not expressly granted are reserved to the owner of the trademark.


Lilla S.p.a. publishes information on its Website to provide a service to users, but declines every responsability about the possibility of eventual and technical inaccuracy and/or typographical errors for which it is expected, after a signal, immediate correction. Lilla S.p.a. reserves the right to make changes and corrections to the Website at any time, without notice. Lilla S.p.a. does not guarantee that the information published on LILLASHOP.COM complies with the laws of the jurisdiction of the Country of residence of the user. Lilla S.p.a. cannot be held liable for any problems, damages or risks that the user may encounter while using the Website. Lilla S.p.a. guarantees that its Website LILLASHOP.COM is protected according to international Internet standards. If it used correctly, the user is protected from the risk of viruses. Lilla S.p.a. declines all responsability for any malfunctions related to the deactivation of cookies in the user's browser.

Lilla S.p.a. reserves the right to correct/revise the Terms and Conditions contained in this legal notice by updating them every time Lilla S.p.a. considers it appropriate, without notice. The user is required to comply with the terms contained in this legal notice by checking any updates, changes and corrections periodically.

LILLASHOP.COM declines all responsability for the possbility that, due to a particular configuration or a malfunction of the computer used by the user, the colors of the products may change slightly compared to the original ones. 


This Website may contain links to other websites (the “links”) that do not have any connection with LILLASHOP.COM or that are not websites managed by Lilla S.p.a. Lilla S.p.a. does not control or perform monitoring operations of such websites and their contents. Lilla S.p.a. shall not be held liable for the contents of such websites and for the rules adopted by them in respect of your privacy and the processing of your personal data when you are visiting those websites. Please, pay attention when you access these websites through the links provided on LILLASHOP.COM and carefully read their terms and conditions of use and their privacy policies. In fact, we remind you that our General Terms and Conditions of Use and Privacy Policy are not applicable to the websites of third parties. LILLASHOP.COM provides links to other websites exclusively to help its users in their search and when they surf the Internet and to facilitate hypertext links on the Internet to other websites. 

The activation of links to other websites that are not connected to LILLASHOP.COM or are not managed by Lilla S.p.a., does not imply any recommendation or signal by Lilla S.p.a. for the access and the surfing of such websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.


The activation of links to the Home Page and other web pages of LILLASHOP.COM which are publicly accessible, must be previously shared with Lilla S.p.a. In any case, direct links to an own website will not be allowed if the applicant who intends to activate links to LILLASHOP.COM has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market opeators or has made unfair competition activities against Lilla S.p.a. or when Lilla S.p.a. fears that such practices might be adopted by the applicant in the future, discrediting Lilla S.p.a., its Website or services. In any case, it is forbidden to activate deep links (such as deep frames or deep links) to LILLASHOP.COM or to use unauthorised meta-tags without the consent of Lilla S.p.a.

In addition to what is indicated in other provisions of the General Conditions of Use, Lilla S.p.a. cannot be held responsible for any damages deriving from the use or the inability to use the Website, the contents, the information or connected to the quality of the same ones.


General Sale Conditions 


Offer and sale of products on our Website LILLASHOP.COM are subject to these current General Sale Conditions. The products purchased on LILLASHOP.COM are sold directly by Lilla S.p.a. whose registerd office is in Italy, via San Rocco 71, registered in the Company Register, Fiscal Code and VAT no. 04632750966.

Please note that you can contact Lilla S.p.a., at any time, using our email:

If you need further information, please see the section FAQs where you will find information about the privacy policy, orders and shippings, refunds and returns of products purchased on LILLASHOP.COM.

  1.     Our commercial policy

1.1  The Vendor offers products for sale on LILLASHOP.COM and are available exclusively to its end users, i.e. the “Consumers”.

1.2  For purposes of this policy, "Consumers" means any physical person not acting on LILLASHOP.COM for their own commercial, entrepreneurial or professional activity. If you are not a “Consumer”, please do not buy any products on LILLASHOP.COM.

1.3  In view of its policy,the Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy. The Vendor also reserves the right to cancel an order according to his own discretion.

1.4  These General Terms and Conditions of Sale just regulate the offer, transmission and acceptance of purchase orders relating to products on LILLASHOP.COM between the users of LILLASHOP.COM and the Vendor.  

1.5  TheGeneral Conditions of Sale do not regulate the provision of services or the sale of products by third parties different from the Vendor that are on LILLASHOP.COM through links, banners or other hypertext links. Before placing orders and purchasing products and services from third parties who are different from the Vendor, we recommend you to verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of LILLASHOP.COM and third parties.

1.6  Discounts and promotions are not cumulative.

  1.     How to purchase products on LILLASHOP.COM

2.1  To place an order for the purchaseof one or more productson LILLASHOP.COM, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.  

2.2  The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping and delivery costs and the terms and conditions about the return of purchased products.

2.3  An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the

order information has been verified as correct.

2.4  Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy for your own personal use.

2.5  The order form will be filed in our database for the time required to process your order, as provided by law too. You may access your order form by clicking on the section called “Orders”, in “My Account” area which is reserved to Customers.

 2.6  Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7   Italian is the language used for executing contracts with the Vendor.   [VDS1] 

2.8   After your order form has been submitted, the Vendor will process your order.

2.9   The Vendor reserves the right to refuse orders made by users who do not provide sufficient solvency guarantees or those that are incomplete or incorrect or in case of unavailability of products.

In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof.

If the items displayed on the online catalogue of LILLASHOP.COM are not available anymore at the moment of your last access to the Website or at the moment of sending the order, LILLASHOP.COM will contact you as soon as possible and anyway within thirty (30) days since the day after the order has been sent in order to communicate the eventual unavailability of the ordered items. If you have already sent the order form and paid the sum of the order, the Vendor will refund you for the amount that you have paid in advance.

2.10 By submitting the order form electronically, you unconditionally accept and undertake to observe, in relations with the Vendor, these Terms and Conditions of Sale. If you do not want to accept some of the terms listed in the General Condition of Sale, please do not submit the order form to purchase products on LILLASHOP.COM.

2.11 By submitting the order form electronically, you declare to know and accept the General Conditions of Sale and all the information available on LILLASHOP.COM, also indicated by links, including the General Conditions of Use, Privacy and the Right to Return Information Report.

2.12 Once the order is concluded, the Vendor will send you a receipt for the purchase that you ordered via e-mail, containing a summary of the information already contained in the order form (General Conditions of Sale, the Right to Return Information Report, the information about the essential characteristics of the product and a detailed indication of the price, of the forms of payment and of the shipping costs).

  1.      Guarantees and indication of product prices

3.1   Branded and top quality products are offered for sale on LILLASHOP.COM. These products are purchased directly from the Vendor of fashion houses, from manufacturers and dealers and they are carefully selected following strict quality controls.

3.2  The Vendor does notsell used, irregular and lower-quality products compared to the corresponding market standards.

3.3  The essential characteristicsof the products are described on LILLASHOP.COM inside each product datasheet. The images and colors of products offered for sale on LILLASHOP.COM may not be the exact equivalent of the actual ones due to the effect of the computer screen.

3.4   Product prices may be subject to change. Please, check the final price of sale before sending the corresponding

order form.

4.    Payment Terms

4.1  Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated in the order form.

4.2  In case of payment by credit card, financial information (for example, the number of credit/debit card or its expiration date) will be sent by encrypted protocol to Banca Sella or other banks, which provide the relevant remote electronic payment services, without third parties having access to such information in any way. Moreover, such details will never be used by the Vendor except for performing the procedures relating to your purchase or issuing relevant refunds in case of any returns, as a result of exercising your right of withdrawal, or if it becomes necessary, to report to the police any commission of fraud on LILLASHOP.COM. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

  1.     Value vouchers 

5.1  Value vouchers are personalized codes, called "PROMOTIONAL CODE", which allow you to get a discount on purchases made on LILLASHOP.COM.

5.2   The “PROMOTIONAL CODE” section is displayed on the first page of the shopping bag: once you have placed the items in the shopping bag, enter your code in the “PROMOTIONAL CODE” section and click on USE.

5.3   Limitations on the use of the value vouchers:

The value vouchercan be used only once; The value voucher cannot be converted into cash in any way; You cannot use more than one value voucher for the same order; You can use the value voucher for just one item per order; The value voucher will be applied only if the value of the items exceeds at least €1 the value of the voucher itself.

   6.     Shipping and delivery of the products

   6.1   For specific details on the methods of shipping and delivery   of the products, please go to “SHIPPING and RETURNS” section, within the FAQs area. Please, pay attention to what is written in this section because the information mentioned therein is an integral and substantial part of these General Conditions of Sale and, therefore, they are deemed to be fully well-known and accepted at the time of transmission of the order form.

   7.      Customer Service

   7.1.   You can request any information using our Customer Service e-mail address:

   8.     Right of withdrawal

   8.1   You havethe rightto withdrawfromthe contract concluded with the Vendor, without any penalties, within 14 working days starting from the day of receipt of the products purchased on LILLASHOP.COM. It is not possible to change the selected item with another one.

   8.2    To withdraw from the contract, you shall use the “Return Form”(within the “Customer Service” area).

   8.3    In this case, you must return the goods to the Vendor, delivering them to the courier responsible for delivery within 14 working days from receipt of the products.

   8.4    If you decide to use a different shipping courier than the one provided by the Vendor, you will have to pay for the return shipping cost and you will be responsible in case of loss or damage to the products during transport.

   8.5    The Right ofWithdrawal – in addition to compliance with the Terms and Conditions mentioned in the subparagraphs 8.1, 8,2, 8,3 and 8,4 above – is considered exercised correctly if the following conditions are fully respected: the Return Form must be filled in and transmitted to the Vendor within 10 working days from receipt of the products; the products should not have been used, worn, washed or damaged; the products must be returned in the same conditions as received, including labels, packagings and original accessories (clothes covers, hangers, etc); the returned products must be shipped to the Vendor in a single shipment. In fact, the Vendor reserves the right to refuse products of the same order that have been returned and shipped at different times; the returned products must be delivered to the courier withing 14 working days from receipt of the products.

   8.6   If the Right of Withdrawal is exercised according to the Terms and Conditions indicated in the paragraph 8, the Vendor undertakes to reimburse any sums already paid for the purchase of the products according to the methods and terms provided.

   8.7   The moneywill be reimbursed in the shortest possible time and, in any event, within 30 days from the date on which the Vendor is aware of your Right of Withdrawal. We will activate the refund procedure, once we verify the correct execution of the terms and conditions stated above, as indicated in paragraph 8.

   8.8    In case the procedures and terms for exercising your Right 

   of Withdrawal described in this paragraph have not been followedcorrectly you will not be entitled to the reimbursement of the sums already paid to the Vendor but you shall be entitled, at your expense, to re-receive products in the state they were returned to the Vendor. Otherwise, the Vendor has the possibility to withhold the products and the amount paid for the purchase of such products.

   9.     Terms and timing of your refund

   9.1   As soon as the returned products reaches the wharehouse of the company of the Vendor, the Vendor will make all the necessary verifications related to the conformity of such products to the Conditions and Terms indicated in the paragraph 8. In the event of successful assessment, the Vendor will send you an e-mail containing the relative confirmation about the acceptance of the returned products.

   9.2   Whichever method of payment you use, the Vendor will refund you within the shortest possible time, and always within 30 working days from the date in which the Vendor is informed that you have exercised your right to return the goods and is sure that the return has been made in respect of the above-mentioned conditions.

   9.3   If the recipient of the products indicated in the order form  is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

   9.4    The Vendor indicates which courier to use for the return of the products. By using the standard express courier, following the procedure described in the “SHIPPING and RETURNS” area, you can return the products to the Vendor, without paying the necessary expenses.

   9.5   If you decide to use a different shipping courier than the one provided by the Vendor, you will have to pay for the cost of the returnand you will be responsible in case of loss or damage to the products during transports.

   10.    Privacy policy

   10.1  You will find information on how we process your personal data by clicking on the “Privacy Policy” area. 

   10.2   Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process our Customers’ personal data and on the security systems adopted.

   10.3  For any further information about our Privacy Policy, please send us an e-mail to the following e-mail address:

   11.    Governing Law and Dispute Resolution

   11.1  These General Conditions of Sale are governed by the Italian laws and, in particular, by Italian legislative decree 6 September 2005 no. 206 on consumer code, with specific reference to the legislation on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

   11.2  In case of any dispute between the Vendor and the end User, arising from the General Conditions of Sale, the Vendor guarantees, as of now, the full agreement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service, offered by the Arbitral Chamber of the Chambers of Commerce of Milan, which allows a satisfying agreement to be reached with the help of a neutral and competent conciliator, in a friendly and safe way, through the Internet. For further information on the regulations followed by RisolviOnline or to send a request for conciliation, please access the website: 

   12.    Changes and updates

   12.1  The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. New General Conditions of Sale will be effective from the date of publication on LILLASHOP.COM.