If for any reason the Customer is not satisfied with his purchase,
the unworn items can be returned asking for a replacement of the goods or for a fullrefund within 14 days from receipt of the cargo at customer’s expense equal to € 9,00
Before activating the return procedure, Customers should ensure that the items are in the same conditions in which they were received, including labels, packaging and original accessories (clothes covers, hangers, boxes, etc.).
Lilla S.p.a. reserves the right to refuse unauthorized returns or packages sent by different couriers than those indicated.
If the Customer decides to choose a different courier than that provided by Lilla S.p.a., the costs of the return and of any theft or loss will entirely be paid by the Customer.
The return conditions may vary in conjunction with specific promotions, if indicated in the newsletter.
Each item has to be returned with all the original labels, packaging and original accessories (dustbags, hangers, clothes covers, boxes, etc.) received with the order.
All footwear and accessories must be returned together with their original box, which is considered an integral part of the product to all effects and it must not have been damaged and/or altered in any way, nor used as a single outer packaging.
If Customers receive faulty goods or there are some errors in the shipment carried out by Lilla S.p.a., they have to follow the instructions below.
Swimwear and underwear (bikini for example) must be tested on the personal underwear.
The return of such items will be refused and returned to the Customer in the event that the transparent label of hygienic protection was removed or in case the items show signs of use.
All returned items are checked by Lilla S.p.a. and they have to comply with all the parameters listed in the return procedure. Lilla S.p.a reserves the right to establish a charge equal to 10% of the value of the returned goods where the return does not comply with all terms and conditions provided for by its return policy.