If the Customer is not satisfied with the purchase, the unworn items can be returned free of charge asking for a change or refund within 20 days from receipt of the order.
The return conditions may vary in conjunction with specific promotions, if indicated in the newsletter.
POSSIBILITY TO RETURN THE PRODUCTS
For any reason, the Customer can return the purchased products within 20 days from receipt of the product.
The Customer can return the product:
A. to change it with a product of the same model but in different size and / or color, if available. Customers cannot change the product with another one that is different from the one purchased.
B. to obtain a refund of the amount paid *
CONDITIONS TO BE RESPECTED:
THE COST OF THE RETURN PROCEDURE:
Returns from Italy:
Returns from Italy are possible using Poste Italiane service. The return is free and insured in case of theft or loss during shipment. Customers can request the return of the same product only once. In the event that the Customer wants to make a second return request for the same order, the cost of the shipping is equal to € 9 and it is borne by the Customer.
It is also possible to deliver the returned products in one of our authorized physical shops.
In this case, the refund will NOT take place at the physical shop: Lillashop.com will refund the amount spent for the purchase, excluding any shipping costs and those related to the choice of the cash on delivery payment method selected during the purchase of the product, using the same method of payment that the Customer chose during the purchase and within 30 working days from receipt of the package in our warehouses.
Authorized physical shops:
• Magazzini Firme Desenzano, at Le Vele Shopping Center, Viale Marconi, 11, 25015 Desenzano del Garda BS
• Magazzini Firme Cellatica, Via Caporalino, 41, 25060 Cellatica BS
• Magazzini Firme Molinetto, Via S. Rocco, 71-73, 25080 Molinetto BS
Returns from UE/EXTRA UE countries:
Lillashop.com will indicate to the Customer the courier to use to return the products.
Here below are the shipping costs for the return provided for the following geographical areas:
European Union: € 9
Extra EU and rest of the world: € 14
Russia: returns from Russia are to be paid by the Customer
Any duties regarding the return of the products will be considered paid by the Customer. For this reason Lillashop.com will deduct from the refund due to the Customer the amount of the shipping costs and of any duties.
Authorized returns must be sent from the same country in which the order was originally sent. Lillashop.com reserves the right to refuse the returns in the event that the Customer uses a different courier from the one indicated in Lillashop.com website and in the event that the delivery involves additional costs for Lillashop.com or requires collection at a branch of the courier.
Do you have to return something? Follow these steps:
Return procedure regarding the change of the color/size:
Return procedure to get the refund:
The shipment can take up to 15 working days to arrive in our warehouses.
The cost of the shipping for the return is free.
Lillashop.com reserves the right to refuse unauthorized returns or sent by different couriers than those indicated. In the event that the Customer decides to choose a different courier, the costs of return and any theft or loss will be the sole responsibility of the Customer.
All returned items are inspected by Lilla s.p.a. and must comply with all the parameters listed in the return procedure. Lilla s.p.a. reserves the right to establish a charge equal to 50% of the value of the returned goods if the return does not comply with all terms and conditions set forth in its returns policy.
THE WAY IN WHICH THE CUSTOMER WILL BE REFUNDED
Lillashop.com will refund the amount spent for the purchase, excluding any shipping costs and those related to the choice of cash payment method selected at the time of the purchase of the product, provided that the conditions set out in the paragraph "Conditions to be respected" are complied with. The Customer will be reimbursed using the same payment method that the Customer chose during the purchase.
The time of crediting the refund to the Customer's current account may vary depending on the bank circuit of the credit card used by the Customer.
In any case, Lillashop.com reserves the right to suspend the practice of reimbursement until the moment when the Customer demonstrates with appropriate documentation that he/she sent the product back.